-To provide IT Technical support and administration to the internal users of the company
Job Requirements Job Related Knowledge:
- Microsoft Office
Essential
Additional Requirements:
Certifications:
- A+/N+
Essential
- MCSA
Essential
- ITIL Foundation
Desirable
Qualifications Type Description
-GRADE 12
Essential
Key Performance Areas
Human Capital
Development Activities
-To ensure that all allocated and agreed development activities are successfully completed within the SI policy and procedure framework.
Internal Processes
IT Health Checks
-To perform health checks on IT infrastructure as per policies and procedures prescribed on a daily basis
Attend Support Calls
-To attend to all support calls according to the prescribed procedure on a daily basis as logged in the relevant call logging system
Vendor Health Checks
-To ensure weekly health checks have been performed by the vendors according to the set policy and procedure
Project Tasks
-To attend to all project tasks as prescribed the project plan on a weekly basis
Audit IT Infrastructure
-To audit the end to end IT infrastructure as per prescribed policies and procedures on a quarterly basis
Clean IT Infrastructure
-To clean up the end to end IT infrastructure based on the audit finding on a quarterly basis
Disaster Recovery
-To participate in the annual disaster recovery test
IT Support and Administration
-To provide ad hoc IT support and administration as and when requested by the internal users and auditors
Experience
-Desktop Support Essential
Competencies Required
-Communication
-Commitment to Personal Growth
-Compliance
-Networking and Connecting to People
-Organising
-Personal Resilience
-Problem Definition and Analysis
-Team Work