To provide an onsite support service for the customers on, servers, printers, switches, routers and desktops. To ensure that all locally assigned incidents, requests and changes are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to global standards as set by Service Delivery. To create and develop trusting relationships with the client (Client satisfaction) and any 3rd party vendors who also provides services to the customer.

• To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's, Laptops, printers, switches, routers, Wireless, SAN, mobile devices, Video Conferencing and UPS’s.
• To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
• Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
• Manage the distribution and retention of data on various storage devices.
• Undertake a regular service program, including support of operating systems.
• Installing approved software and hardware connecting users to networks and providing initial training.
• Facilitate all cabling needed with an approved cabling company.
• Ensuring users efficient and effective utilisation of applications and equipment
• Establish and control systems access and security
• Monitor systems in order to optimise performance and to initiate recovery action after system failures
• Assist the customer concerning replacement of outdated equipment and software
• Prepare site monthly reports.
• Ensure that the site at all times complies with customers audit as well as group standards.
• General housekeeping to be done of the computer room, computer cabinets and cabling to The Clients Group's standards
• Manage all IT assets onsite.
• Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.
• Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
• Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
• Professional conduct including excellent communication etiquette to all internal and external clients.