Surveillance Supervisor - Rustenburg Verfied

R 10 000-12 000 per month Rustenburg, North-West Rustenburg, North-West more than 14 days ago 28-09-2018 11:21:47 AM
23-11-2018 11:21:47 AM
Surveillance Supervisor (EKE328)
Rustenburg
R10 000 – R12000 per month
Plus, provident fund, life insurance and contribution to medical aid

Positions are open to candidates with disabilities

Duration: 3-year contract
Interview process: 2 x interviews as well as polygraph testing

Working hours:
12 hours’ shifts, Mon – Sunday
06h00 – 18h00 or 18h00 – 06h00 ,3 days, 3 nights and 3 days off

Educational/Minimum requirements:
• Matric / Grade 12 or equivalent (NQF level 4).
• PSIRA Registered (Min Grade C).
• Min of five (5) years proven working experience within a control room.
• Computer literate.
• Own transport to the office is essential.
• Exceptional telephone etiquette and communication skills.
• Technical background of cameras and alarm systems will be highly beneficial.
• Advanced Surveillance Body Language will be highly beneficial.
• Proven experience with two-way radios would be beneficial.
• Must be able to read incident risk behaviour and perform profiling activities.
• Occupational health and safety medical certificate.

Reporting:
• Complete the Pima Alarm log book
• Record all incidents/ personnel booked on/off duty in the Occurrence Book (OB) with full details
• Accept all responsibilities as handed over in the Occurrence Book (OB).
• Ensure that daily and weekly and monthly reports are completed and submitted to the relevant personnel in time.

Monitoring and Response:
• Ensure that SMS is sent to CCTV systems daily.
• All monitoring/ tracking of alarms/ cameras
• Ensure effective monitoring of the client perimeters during dispatching of precious metals.
• Monitor movement on CCTV cameras for 24 hours a day, 7 days a week, this includes personnel and vehicle searchers movement as well as the whole perimeter of the client.
• Evaluate movement on camera and activate response team if suspicious activity is detected.
• Ensure relevant/ closest response team is dispatched to all alarm systems reported to the control room in a quick and efficient manner. Keep suspects under surveillance while calling back-up.
• Identify priority issues and escalate them to management.
• Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress.
• Acknowledge alarms on Watch manager and P2000.
• Ensure that the VMD’s activates on Nice Vision when the alarm goes off.

Supervisory duties:
• Monitor all operational activities to ensure targets are met and that all deadlines are adhered to.
• Allocate appropriate resources to ensure the smooth running of the Control Room.
• Ensure that all technical aspects for service delivery are set and is functioning properly.
• Plan, organise and delegate tasks and responsibilities of subordinates effectively.
• Review, evaluate and report subordinates’ performance as per company requirements.
• Ensure all subordinates are following the correct operating procedures according to company, client and legal requirements.
• Accomplish staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results; conducting training; implementing and enforcing systems, policies and procedures.

X-ray operating (as and when required):
• Monitor flow through screening checkpoints to ensure order and efficiency.
• Inspect persons and items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
• Search baggage and other items when it is suspected to contain prohibited items.
• Inform the relevant individuals of persons who have triggered alarms or who are suspected to carry prohibited items
• Notify the control room/ superiors/police (when necessary) when security breaches occur in a timeous manner.
• Ensure that those who breach security are kept under supervision until police or other operational personnel arrive.
• Monitor movement in and around area of responsibility at all times to identify suspicious activity. Notify the control room as soon as suspicious activity is suspected.
• Identify priority issues and escalate to management.
• Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress.