Our client is a specialist Online Media and Marketing Firm with local roots and substantial international reach. They are currently on the lookout for a Swedish Call Centre Agent.

Key performance areas

To manage proactive outbound calling to various customer segments
Work to daily and weekly objectives and targets
Ensure that more complex customer issues are followed up and resolved in a timely manner
Offer customers new promotions
Proactively develop customer relationships by maintaining contact at an appropriate level
To ensure outbound sales targets are consistently achieved
Feedback recurring customer issues to Team Leader and relevant internal department, where applicable
Contribute to the ongoing development and improvement of the customer experience
First point of contact for most customers - must act as an ambassador for the company
Updating System and recording customer responses

Skills and attributes

Must have at least 6 months experience in a customer service, ideally in a contact centre environment and dealing with high value customers Must have worked to targets and objectives
Experience in using Microsoft Word, Excel and the Internet
Excellent verbal and written communication skills in English and Swedish
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
High level of sales flair, with a proven ability to see problems through to their resolution
Able to efficiently handle objections
A proven team player with a ’can do’ attitude
Results drive and passionate about attaining targets
Self Motivated
Able to work in a pressurized environment

Is this you? Don’t delay – Apply Now!