Swedish Call Centre Agent - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 23-10-2014 4:03:08 PM
20-11-2014 4:03:08 PM
Our client is a specialist Online Media and Marketing Firm with local roots and substantial international reach. They are currently on the lookout for a Swedish Call Centre Agent. 

Key performance areas
  • To manage proactive outbound calling to various customer segments
  • Work to daily and weekly objectives and targets
  • Ensure that more complex customer issues are followed up and resolved in a timely manner
  • Offer customers new promotions
  • Proactively develop customer relationships by maintaining contact at an appropriate level
  • To ensure outbound sales targets are consistently achieved
  • Feedback recurring customer issues to Team Leader and relevant internal department, where applicable
  • Contribute to the ongoing development and improvement of the customer experience
  • First point of contact for most customers - must act as an ambassador for the company
  • Updating System and recording customer responses

Skills and attributes
  • Must have at least 6 months experience in a customer service, ideally in a contact centre environment and dealing with high value customers
  • Must have worked to targets and objectives
  • Experience in using Microsoft Word, Excel and the Internet
  • Excellent verbal and written communication skills in English and Swedish
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • High level of sales flair, with a proven ability to see problems through to their resolution
  • Able to efficiently handle objections
  • A proven team player with a 'can do' attitude
  • Results drive and passionate about attaining targets
  • Self Motivated
  • Able to work in a pressurized environment

Is this you? Don’t delay – Apply Now!

How to apply:
Send your CV in WORD format.
Please, no telephonic applications. If the job is advertised, it is available.

If you have not heard from us within 14 days then your application has not been successful on this occasion. In this instance we will retain your CV and be in contact with you when an opportunity in line with your career progression arises.

Recruiter: CompuJobs