Swedish Customer Service Agent - Cape Town

An online marketing company is looking for a Swedish Customer Service Agent to join their team. This is a very exciting role within the growing Customer Support Department in Cape Town, South Africa. Are you currently looking for a new job? Do you want to relocate to Cape Town, South Africa? This could be the job for you!

Responsibilities for the Swedish Customer Service Agent job in Cape Town, South Africa

-Responding to customer queries by telephone, email and online chats in French language
-Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
-Processing pertinent information into relevant databases
-Customer relationship building & management
-Problem solving tasks during shift
-Handling and taking full responsibility for customer related queries
-Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc
-Performing extra tasks given by managers / shift supervisors as required

Requirements for the Swedish Customer Service Agent job in Cape Town, South Africa

-Swedish as home/first language essential
-Fluent in English; able to communicate effectively (read, write and speak fluently)
-Be available for 24/7 shift rotations
-Be in a possession of a degree or a diploma
-Be a self-starter, self-motivated & goal orientated
-Be able to work independently yet be a team player
-Be an analytical thinker with problem solving ability
-Be deadline driven & goal orientated
-Excellent time management skills
-Be able to meet deadlines in a highly pressurised dynamic environment
-Be able to handle confidential and personal matters
-Be fully computer literate and have accurate typing skills

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