Swedish customer service agents - Johannesburg

Our client, an international company based in Johannesburg, has an exciting career opportunity for fluent Swedish speakers who have a passion for customer service and online marketing. Responsibilities: · Responding to customer queries by telephone, email and online chats · Conducting cold call to the Swedish markets · Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment · Completion of tasks assigned during shift · Customer relationship building and management as well as cross selling of products and services · Problem solving tasks during shift · Handling and taking full responsibility for customer related queries · Excellent time management and adherence to schedule · Performing extra tasks given by managers / shift supervisors as required Requirements: · Fluent in Swedish and English · Literacy in MS Office: Outlook and Excel, and good word processing skills · Strong written and verbal communication skills · Proven knowledge in the application of Customer Services Centre technical systems · Ability to apply new technologies and methodologies · Highly numerate · Good client relationship management skills · Excellent time management and adherence to schedule · Willing to work shifts where necessary · Pro-active, organised and strong personal drive

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