DUTIES will include, but not limited to:
•Responding to customer queries by telephone, email and online chats in Swedish language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Completion of tasks assigned during shift
•Customer relationship building and management as well as cross selling of products and services
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
•Excellent time management and adherence to schedule
•Performing extra tasks given by managers / shift supervisors as required

REQUIREMENTS:
•Have Swedish as home language
•Be in a possession of a degree or a diploma
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Be able to meet deadlines in a highly pressurised dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills