An international media company is looking for fluent Swedish speakers to join their fast-paced team of Customer Agents in Cape Town, South Africa. This Swedish speaking Customer Agent, will require you to provide a professional world class service to the needs of the organization’s global customers. Sounds like the perfect job?

Key job responsibilities for this Swedish speaking Customer Agent in Cape Town, South Africa:

- Responding to customer queries by telephone, email and online chats
- Processing pertinent information into relevant databases
- Customer relationship building and management as well as cross selling of products and services
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to existing customers
- Offering translation services to the organisation
- Performing extra tasks given by managers as required

Key job requirements for this Swedish speaking Customer Agent in Cape Town, South Africa:

- Swedish as a first language and fluency in written and spoken English is essential
- Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
- Strong written and verbal communication skills
- Ability to learn new technology/systems/applications quickly
- Excellent Customer Relationship Management skills