Would you like to work for a leading e-commerce company based in the sunny Cape Town, South Africa? Keep reading! This company has an exciting job opportunity for a Swedish speaking Customer Service Associate to join their team. If you want to work for a global company that offers a great working environment and amazing benefits, apply today!

Your key job responsibilities as the Swedish speaking Customer Service Associate in Cape Town, South Africa will include:

- Respond to customer queries via email
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate clear and polite written and oral communication
- Maintain a positive and professional demeanour and portrays the company in a positive light
- Demonstrate appropriate sense of urgency for reviews and email response times and service levels
- Follow company policies and processes in order to process customer requests appropriately
- Demonstrate knowledge and use of departmental resources, policies and procedures
- Use customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalate customer issues appropriately and correctly. Demonstrate timely, accurate and professional customer service
- Exceed customer expectations by going above and beyond all other duties as assigned

Requirements for this Swedish speaking Customer Service Associate job in Cape Town, South Africa:

- Able to read, comprehend and understand Swedish
- Proficient in English both written and verbal skills
- Matric or equivalent to a NQF 4 qualification
- 1+ year of relevant customer service experience
- Internet navigation and troubleshooting Skills
- Proficiency in Microsoft Outlook and MS Office applications

If you’re fluent in Swedish and looking for an exciting new job opportunity in Cape Town, South Africa, this job is for you! Send your CV through today!