Switchboard Operator - Sandton Verfied

R 13K per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 28-08-2014 4:01:33 PM
25-09-2014 4:01:33 PM
Large Corporate Business based in Sandton is looking for a Switchboard Operator to be based at their Head Office toOperate switchboard between 07h30 - 17h00.Answer all calls promptly and efficiently including giving general information about the company, divisions, products, branch details, directions to office and transfer to correct extensions.Record messages accurately, review messages with callers, ensure messages are delivered promptly to recipients and that recipients respond to callers.Check incoming lines daily, ensure they are working and advise Service Desk if there are any switchboard problems.Attend to any telephone extension queries and process requests with Service Desk for installation, transfer, repair, disconnection or name change of any telephone by providing accurate information to the Service Desk for changes to the Vista System and Telephone Management System (for telephone reports using the allocation schedule provided).Compare and maintain Vista and TMS reports and ensure that all information is accurate. General:Assist with duties within Office Services.Relieve at Reception.Rotate with ReceptionistsBe aware of any emergency procedures connected to the operation of the switchboard.Control First Aid Box. QualificationsMatric or equivalent qualification Experience5 years’ experience in a similar role Knowledge:Fluent in English and Afrikaans as well as written EnglishFluency in an African language would be an advantageOther:Flexibility in working hours is requiredCompetencies: SUBMIT CV WITH RECENT PHOTO AND REFERENCESDeliver customer service – Is dedicated to meeting the requirements of internal and external customers; Establishes and maintains effective relationships with customers and gains their trust and respect.Work with others – Works well with others by involving them and encouraging team contributions and decision-making.Remain composed and resilient – Manages conflict and criticism effectively; Is aware of and manages own stress constructively to maintain optimal performance.Communicate clearly – Expresses self effectively verbally and in writing

Recruiter: HotelJobs