JOB SUMMARY:It is the responsibility of the Switchboard Operator to ensure all communications relating to The Client (both internal and external) are actioned speedily and efficiently in accordance with specified standards.MINIMUM REQUIREMENTS:• Matriculation certificate (or the equivalent) • Previous experience in a similar position is an advantage• Additional language is an added advantage• Basic knowledge of all general Front Office policies and proceduresPERSONAL ATTRIBUTES:• Must be organized and have the ability to deal with routine and repetitive work• Must be able to work individually and as part of a team• Outgoing and friendly• PatientKEY RESPONSIBILITIES:• Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls• Maximization of sales and revenue for the hotel by maintaining a sales attitude at all times. This is achieved by transferring calls ad referring callers to the correct contact person at hotel level• Relieve Shop and Holiday Club• Ensure a high level of product knowledge of The Client, the daily happenings in the hotel as well as the local area• Be familiar with room types available to sell daily as well as the corresponding daily rate to sell a specific room at. This will assist in dealing with callers that are just interested in getting quotes and are not making a booking as yet. This also applies to basic prices of banqueting and restaurants facilities• All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service