To liaise with business units and management relating to IT problems in order ensure compliance. To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, company policy and procedure as well as delivering on the company's customer experience. To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the company's customer experience.
To mentor and coach subordinates within the specific area of responsibility according to policies.
To mentor and coach subordinates within the specific area of responsibility according to policies and procedures
To ensure that all the allocated and contracted development
To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the company policy and procedure framework.
To comply with all prescribed and relevant policies, procedures, best practices and compliance
To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements.
To proactively monitor security threats and incidents in order to identify security risks
To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures
To promptly, efficiently and accurately log calls of incidents on the call logging system according
To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures
To trouble shoot logged issues and to update the call logged on the system
To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
To use the key injection system to insert the correct key into the point of sale terminal according
To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures
To handle internal IT support queries and escalate if/when necessary according to standard of operating
To handle internal IT support queries and escalate if/when necessary according to standard operating procedures

Required Qualifications:
Std10\Grade 12
A+
N+
CCNA Certificate
SSCP Certificate