Looking for a Systems Analyst to administer, maintain and manage existing information systems. Responsible for documentation, business processes, IT processes, business continuity, staff training, 2nd line support, internal/external escalations and reviews of information systems under his/her portfolio.

Document all business processes in relation to systems
Document all IT processes in relation to systems
Document and assist with Business Continuity
Review Business and IT processes interfacing with the relevant departments
Compile, perform and review staff training for systems
Compile, perform and review IT staff training for systems
Provide 2nd line support for systems
Manage escalations and support levels with vendors
Review and implement patches and updates
Ensure data back-ups of applications are completed
Bi-Annual tests of application backups
Automation of tasks directly and indirectly associated with systems
Change control policy and procedure for business systems

Education, Experience and Knowledge:
Matric Qualification
3 Years’ experience in Travel industry
GDS Experience
Back-office experience KNOWLEDGE
Amadeus GDS (Expert)
Amadeus AGM (Expert)
Amadeus Communicator (Expert)
Quicktrav (Intermediate)
Papertrail (Intermediate)
Galileo (Expert)
Microsoft Office (Expert)
Microsoft Windows (intermediate)
VIP ESS (Basic)