Systems Engineer
Tier 1 & 2
Century City

Come join a close-knit team, that will guarantee you great technology exposure. A company that invests in your future and focuses on your individual career development.

Essential Qualifications / Skills
* MCSA 2012: Server Infrastructure (R2)
* Min 3 years overall experience in IT infrastructure
* Advanced experience with Windows 2008 R2 and above
* Intermediate experience with Active Directory, DNS, DHCP, IIS, File & Print etc.
* Intermediate experience with VMware vSphere 5.x or above
* Intermediate experience with monitoring tools like N-Central, BMC, SCOM, Solarwinds
* Basic experience with Microsoft Exchange and Microsoft SQL server
* Fundamental understanding of IP addressing, subnetting and routing
* Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc

Advantageous skills
* VMWare
* Veeam
* Hyper-V
* ITIL V3

Duties
* Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by the Network Operations Centre
* Using monitoring tools to proactively identify potential future incidents before they occur and resolving the underlying issue before the issue actually has any impact
* Perform root cause analysis of long-term issues and implement automation to combat repetitive issues mostly on servers but occasionally also on desktops
* Build trends on capacity, stability and performance so assist with service reporting
* Innovate and delight customers with value adds and a proactive mind-set
* Implement changes and small projects such as version upgrades and migrations
* Develop and enhance relationships and communication throughout the company with peers and individuals external to the company