Systems Engineer (Wintel Server Support/Tier 2)

Location: Cape Town
Job Level: Second Line
Type: Permanent

Responsibilities:
•Troubleshoot, diagnose and resolve incidents
•Perform root cause analysis and remediation of problem records
•Implement infrastructure changes
•Assist with the implementation of projects
•Perform proactive maintenance, regular health checking and performance management
•Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
•Use ITSM toolsets for tracking all work progress
•Mentor and coach desktop support and service desk teams

Knowledge:
•Minimum 4 year Windows Server Experience
•Server Hardware Management (IMPI) experience – HP/Dell/IBM
•IIS Server
•ISA/TMG Server
•Active Directory (AD, DNS, DHCP, Group Policy, etc.)
•Citrix Xenapp 5 or higher
•VMWare ESXi 5 or higher

Desirable Knowledge/Skills
•Appsense
•Websense
•Quest ARS
•UCS

Qualifications
•MCSE 2008 or higher
•VM Ware ESXi 5 or higher
•Desirable Qualifications
•MCITP
•Citrix Xenapp/Xendesktop

Attributes
•Fluent in English verbal and written communication
•Business etiquette skills for dealing with characters throughout the business
•Passion for customer satisfaction and service excellence
•Highly motivated, disciplined and ambitious
•Happy to work remotely without any physical access to the infrastructure
•Ability to work independently or as part of a team
•Ability to perform well under pressure
•Ability to learn quickly and mentor more junior colleagues
•Meticulous and thorough approach to all work
•Ability to “think outside of the box”
•Positive outlook and “can do” attitude
•Willing to be cross-trained within the team

Requirements;
•Committed to writing the exam when sent on a course or given study leave
•Able and willing to travel to the UK and Europe offices (current valid passport)
•Comply with instructions from Team Leader and management
•Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
•Provide out of hours standby cover on a rotation basis
•Work some overtime when required and approved
•If necessary work over the scheduled shift, or swap shifts with colleagues as needed
•Be willing to work some SA public holidays in return for double pay
•Our customer demands our technical teams to pass criminal and credit vetting.