Leading Financial Institution based in Johannesburg are seeking a Systems Manager to optimally support all Enterprise Core Services (ECS) applications across all technology infrastructures irrespective of whether the applications are developed in-house or purchased from external parties. This support is critical for business units to function optimally. Establish and implement the necessary frameworks to ensure sustainability of future developed products

Key Accountability:
Implement agreed Strategic Business Units (SBUs) requirements in connection with their specific systems on topics such as stability, budget, changes and enhancements etc. to relevant applications within their area
Ensure implementation and management of Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s) by the delivering of effective business solutions
Deliver Customer Satisfaction service according to agreed SLA's through the agreed governance framework
Implement and manage contracted solutions with Vendors and other service delivery areas to ensure achievement of SLA's
Participation in quality assurance meetings with all involved parties to ensure effective delivery of business requirements
Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules
Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement
Populate balanced scorecards for the specific department on a monthly basis. Work with the team to address shortcomings during the next month.
Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis.
Monitor the availability of the systems and applications according to agreed Service Level Agreements (SLA) with the business on a 24x7 basis through structured change control and testing of the systems and applications
Manage security and operational risk on the applicable applications, by ensuring the correct risk profile and passwords are implemented in order to prevent unauthorised access to information
Ensure that all internal Support processes are defined, documented, maintained and reviewed e.g. Handover Processes, Vendor Management Processes, etc.
Continually review processes and procedures e.g. the review of touch points with other Service Delivery areas to eliminate issues (Security, Networks, Mainframe, Command Touch Points) that can impact business services
Manage and translate business requirements into applications specific implementations to provide services required to support the business processes e.g. support with the design through to implementation of product applications as per business requirement
Execute risk related investigations as required for audit, Sarbanes-Oxley (SOX) and other compliance requirements
Manage the adherence to industry standards and best practices e.g. Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT) Manage the conformance to the required level of application software versions according to architectural standards and ensure that the necessary risk and control frameworks are in place to reduce audit findings where possible
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members

Education and Skills required
Matric coupled with relevant degree
• 5-6 years Systems Custodian experience (Application Support) or

• 5+ years leading and managing a team (Project Management, etc.)

• 2+ years Vendor and SLA management