Position Description Overview
This position controls Risks and Interest and form an integral part of the Project.

Roles and Responsibilities

Reduce departmental and company overheads and/or expenses;
Ensuring that there are no penalties awarded due to Bank Files uploading, Payments,
Reconciliations and Help-desk Reporting issues;
Delivering client acceptable Service reports on time and within budget;
Delivery to provided deadlines;
Amount and accuracy of work;
Ensuring delivery of effective Software Support and Hardware Maintenance reports and Bank Reports and Reconciliations within the scales agreed with client on Software and Hardware;
Provide a professional and timely support and hardware maintenance and Bank Payment reporting service to Clients;
Communication towards client's and improving client relations;
Implementation, maintenance and use of the Hard Cat Help desk system
Display of Good Work Ethic;
Adherence to Policies & Procedures;
Enhancement of our image and brand;
Display of Initiative (also in respect of steps taken to meet deadlines/perform task as expected);
Management style - communication, discipline, support to staff, conflict resolution, planning of staff duties, administrative duties;
Own work habits – amount of work, accuracy, handling of difficult situations, ability to work under pressure, assertiveness, assuming responsibility, decision making skills, independent work, commitment, problem resolution skills; and
Continuous Improvement of software skills, applications.


Qualifications and Education Requirements
Grade 12;
Tertiary qualification in Finance or Project Management
Proven Microsoft Office experience
Knowledge of Toll Industry and use of our Software
Database knowledge
Extensive knowledge of Microsoft and Windows

Knowledge, Skills and Abilities
Assertiveness, Conflict resolution, Stress management;
Hard working, Friendly, Honest, Self-Starter, Reliable, Good Communication Skills, Team Player, attention to Detail.
Display of Good Work Ethic;
Enhancement of our image and brand;
Own work habits – amount of work, accuracy, handling of difficult situations, ability to work under pressure, assertiveness, assuming responsibility, decision making skills, independent work, commitment, problem resolution skills; and
Appropriate Time Management
Able to work weekends and overtime as and when required
Go the extra mile
Self-Started: able to work unsupervised