TEAM LEADER AGENTS - Pretoria
R
13 500
per month
Pretoria, Gauteng
Pretoria,
Gauteng
more than 14 days ago
28-03-2014 10:57:44 AM
25-04-2014 10:57:44 AM
TEAM LEADER (AGENTS) - PRETORIA
Please only apply for this position if you meet the minimum requirements
Area: Swartkop, Pretoria
Salary: R 13 500 pm
Job purpose / overview:
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery.
Requirements:
• Matric
• Must be from vehicle financing or related industry
• Minimum 2 year Call Centre Agent experience
• Tertiary Qualification will be a definite bonus
• 6 - 12 months Team Leader experience / Supervisory experience
Skills:
• Customer service orientation
• Oral and written communication
• Planning and organising
• Problem solving
• Teamwork
• Coaching
• Attention to Detail
• Technical expertise - Call Centre technology
• Adaptability
Duties (over view):
1. People Management
2. Communication and Feedback
3. Reporting and Administration
4. Customer Satisfaction
5. Other Adhoc duties