Job Purpose: Successfully manage the key account
Lead the team to operationalize all agent requests seamlessly


Key Responsibilities:
Sales
• Effectively cost products
• Understand the market and margin control
• Build up and maintain agent / supplier relationships
• Source new products
• Develop own business and product strategy to secure additional business
• Work closely with the team to achieve goals

Operations
• Quote and design successful, creative itineraries and proposals for
• Capture and confirm bookings
• Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
• Find new suppliers that offer a good/better service and better rates
• Continuously and proactively monitor clients feedback and improve operational processes
• Follow up on quotes
• Successfully run groups / FIT bookings
• Handling the 24hour emergency phone
• Prepare, if applicable, guide documentation and brief guide before travel date
• Work closely with tour guides whilst on tour and onsite staff

Product
• Liaise on a regular basis with all staff including their Procurement Team
• Ensure Client is always up to date with regards to new product, product development, news and changes
• Proactively source and suggest innovative product (in liaison with HOP)
• Main contact for the Client during brochure production period (bed brief, pricing etc.)
• Support Business Solutions in making Client’s product bookable within Tourplan, as well
as via xml and API

Financial
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers / product.
• Travel on educational and familiarizations trips, including main host for Client’s staff
visiting SA.

Job type: Full time

Salary: Negotiable