Team Leader with minimum 5 years’ client care experience in the Underwriting environment within the Short Term Insurance Industry, required to supervise a team of Service Consultant.

Minimum requirements:
• Full NQF4 Short Term Insurance or minimum FAIS credits essential
• RE essential
• Minimum 5 years’ Short Term Insurance experience essential
• Minimum 3 years’ Personal Lines Underwriting experience essential
• Bilingual – English and Afrikaans required

Responsibilities:
• Supervising a Team of Service Consultants – PL Underwriting
• Supervise day to day operations of the department and ensure underwriting requests are resolved
• Identify training and development needs of staff
• Staff motivation
• Manage attendance and register
• Monitor team performance in conjunction with the Underwriting Manager
• Coordinate daily utilisation, ensure SLA’s are met and manage outstanding JIRA’s
• Manage support and relationship with all stakeholders
• Disputes and complex queries
• Assist in decision making to retain business
• Assist in company’s growth – endorsements, renewals and VAP’s
• Manage and achieve due dates of Ad Hoc Projects
• Monthly reporting, analysis of data and improve reporting function
• Ensure deadlines are met
• Refunds