Main Purpose

An exciting opportunity has just become available for a Team Leader level role on a campaign in Claremont. We are looking for self-motivated, results-oriented, innovative individuals with sound communication skills. The successful candidate will have the leadership ability to manage a team of associates, while building a positive, engaged work environment in the Collections department.

Key responsibilities:

Operational Delivery

Deliver contractual and commercial performance through cost and profitability management

People Management

Create a high-performing, highly-engaged team through modelling desired leadership behaviours, effective coaching, performance management and recognition

Compliance & Governance

Ensure compliance to all relevant process and regulatory standards

Cost Management

Control and minimize costs

Innovation

Drive continuous improvement and create value by delivering excellent customer experience

Qualifications & Experience required:
•Grade 12 or equivalent qualification
•Relevant tertiary degree preferable
•Proven track record of 2 - 3 years’ experience in a contact center environment
•Lean Sig Sigma preferred
•Collections Experience essential

*
Knowledge, Skills and Attributes:
•Leadership
•Change management
•Effective coaching skills
•Commercial acumen
•Planning and organizational skills
•MS Office at an advanced level