Team Leader Customer Care - City Of Johannesburg Metro Verfied

R 25K - 30K per month City Of Johannesburg Metro, Gauteng City Of Johannesburg Metro, Gauteng more than 14 days ago 07-05-2019 10:22:05 AM
02-07-2019 10:22:05 AM
Our client is looking for a Team Leader for their Call centre.

Job Purpose:

To foster a high performance culture within the branches by reinforcing first contact resolution.

Participate in strategic planning of the branch and inbound customer care, and maintaining turn around times in terms of service level agreements

Qualifications & Experience

Matric a prerequisite
Post Matric studies/ qualifications an advantage
RE5
Proven track record of driving targets in a sales position
Sound understanding of life insurance and short term insurance with at least 8yrs experience (3yrs in managerial position) including: In-depth sales knowledge
Client services knowledge
Claims procedure understanding
Insurance Terminology
Product Knowledge
Financial Knowledge