Team Leader Customer Service

  • Recruiter:TeleBest
  • Location:Not Specified
  • Salary:Salary Negotiable
  • Sector:Customer Service Jobs
  • Job Type:Permanent
  • Date added:20 April 2012
  • AA/EE opportunity?:No
  • Benefits:Not included

The purpose of this role is to ensure the day to day management of a team of Call centre Agents, in a manner that is in line with excellent service delivery.


Key Performance Areas:


People Management


Communication and Feedback


Reporting and Administration


Customer Satisfaction


Matric


Minimum 2 years in Team Leader position in a call centre. (No Acting Team Leaders)


 Shift work is a requirement for this position including weekend work and public holidays.

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