Monitor and manage Client Liaisons Officer’s (CLO) daily activities; Ensure continuous improvement in the quality of work rendered by the CLOs
Monitor the telephone accounts of the team to ensure prudent utilisation of telephone resources; Develop communication correspondence to stakeholders to improve service delivery; Quality and process management to ensure efficiencies in servicing members, responding to their queries; Maintain positive Scheme member and stakeholder relations; Compilation of reports in line with scheme requirements; Set performance targets, plans and goals for the Client Liaison Officers against the operational plan; Monitor the quality of servicing, identify training gaps and recommend interventions to the manager

Qualification requirements are:

Minimum NQF Level-5 qualification or equivalent
Prior team leader experience would be beneficial
Experience in sales, business development, client service or customer relationship management
Previous experience at Medical Scheme or Healthcare Industry would be an advantage