RedCat Recruitment is seeking a TEAM LEADER (MEDICAL AID INDUSTRY) for a national concern – position based in Bisho, Eastern Cape.

JOB REQUIREMENTS
Grade 12 / Matric.
Relevant qualifications an added advantage.
Strong computer skills (MS Office, Email / Internet).
Driver’s license.
Previous experience in managing teams
Understanding of medical scheme industry ESSENTIAL!
Passion for customer service, self-motivated and pro-active, attention to detail, excellent interpersonal skills, team player, results and target driven.
Good written and verbal communication skills
Ability to give advice and engage respectfully with various stakeholders.
Set performance targets, plans and goals for the Client Liaison Officers against the operational plan.
Conduct feedback sessions regularly on set targets.
Clearly define roles and responsibilities.
Allocate duties, deadlines and resources.
Prioritise activities and projects and ensure timeous execution of the plans.
Monitor and manage Client Liaison Officers’ daily activities.
Ensure adherence to work schedules by the Client Liaison Officers.
Ensure continuous improvement in the quality of work rendered by the CLOs.
Follow up on escalated queries on a daily basis and escalate unresolved queries.
Conduct regular feedback sessions with the team on set targets.
Maintain positive scheme member and stakeholder relationships
Facilitate effective communication between members and stakeholders.
Establish and maintain effective communication with the Scheme’s Administrator and marketing team to coordinate events.
Manage the CLO team in accordance with the company’s human resources policies.
Compile weekly, monthly and quarterly reports for submission to the CLO Manager.
Provide adhoc information when requested.

Salary package offered: Negotiable