Team Leader – Call Centre

My client, an established and successful BPO is seeking to employ an experienced:
Team Leader – Call Centre

The environment is that of structure, innovation with a definite focus on people. They take developing staff seriously.
The Role:
The main duties are to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery.
Main Duties:
People Management – Team of between 12 – 15 Agents
Communication and Feedback
Reporting and Administration
Customer Satisfaction

Qualifying Criteria:
Matric / Grade 12
Minimum 2 -3 years experience as a Team Leader – 12 – 15 Agents
Willing to work shifts and weekends - Flexible - Shift environment: 5:30am – 2pm or 6am, 2pm – 10.30pm, 10pm – 6am
Motor industry or roadside assistance experience
Must be currently employed in a similar role
Advanced MS Suite
Excellent written and spoken command of English
South African Citizen’s ONLY

Salary on Offer:
R15,000 - R17,000 CTC per month – Dependent on experience excluding an annual performance bonus