Team Leader – Night Shift - Call Centre

My client, an established, forward thinking, innovative and successful BPO is seeking to employ an experienced:

Team Leader – Night Shift - Call Centre

The environment is that of structure, innovation with a definite focus on people. They take developing staff seriously.
The Role:
The main duties are to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery.
Main Duties:
People Management – Team of between 12 – 15 Agents
Communication and Feedback
Reporting and Administration
Customer Satisfaction

Qualifying Criteria:
Matric / Grade 12
Minimum 2 -3 years experience as a Team Leader – 12 – 15 Agents
Willing to work shifts and weekends - 22h00pm – 06h30am; Transport will be provided for the following areas at the start of this shift; areas covered Northern, Southern Suburbs and Mitchells Plain
Must be currently employed in a similar role
Advanced MS Suite
Excellent written and spoken command of English
South African Citizen’s ONLY

Salary on Offer:
R15,000 - R18,000 CTC per month – Dependent on experience excluding shift allowance and an annual performance bonus