Team Leader: Underwriter Pretoria

VACANCY

TEAM LEADER: UNDERWRITER

CAPE TOWN AND PRETORIA

What will you be responsible for?

Responsible for developing a profitable portfolio of risks by leading a team of Underwriters that work in collaboration with the Sales team to achieve the organization profitability and growth targets

Improve customer experience by prioritizing the team’s workload according to complexity of risk and recommending changes to existing processes.

You would need to ensure and manage:

Lead a team of underwriters to develop a profitable portfolio of risks

• Manage the team’s delivery by allocating work according to complexity of the request and underwriter mandates.
• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.
• Review policy information, quote submissions, endorsements and renewal information that is captured into the in-house systems to evaluate whether the team interpret and implement decisions based on organizational rating guides that are within their defined mandate.
• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.
• Represent the Underwriting Support team to relevant governance groups and co-ordinate audit activities as well as manage subsequent team actions.
• Manage the compliance reporting on a monthly basis for the Speciality and RI lines of business.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organizational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Service delivery to ensure customer satisfaction
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

What minimum requirements do we need to read about?

• Diploma and/or equivalent NQF Level 6 qualification in general insurance
• 3 – 5 years’ experience in commercial underwriting
• 1 – 2 years’ experience in managing a team of Underwriters would be advantageous.

Recruitment Process:

• Communication will only be with shortlisted candidates
• CV:  word format
• Copies:  ID, payslip and certs
• Consultant:  ****@*****.*** CT000461/JS