Team Leader - Cape Town Verfied

R 13000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 01-02-2019 12:32:32 PM
29-03-2019 12:32:32 PM
Are you passionate about Customer service? Are you able to bite your tongue? Does interacting with customers excite you?
Then look no further and apply for the below position:
Are you:
Experience in Intercom, Slack, Freshdesk, Zendesk or similar CRM systems?
Excellent writing, verbal communication & telephone etiquette?
Computer literate?
Self-confident & Personal credibility?
Flexibility, adaptability & Strong sense of personal accountability?
Diagnostic information gathering and research?
Analytical &, Conceptual thinking & problem solving?
Proactive / using initiative?
Strong ability to make good judgments and quick decisions?
Thoroughness and detail-oriented?
Passionate about teamwork?
Responsible and Accountable
Results orientated?
Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs?
Ability to use multiple systems and multitask in a fast-paced environment?
Experience coaching or leading people
Understanding of effective coaching techniques
Ability to create and continually support people through individual development plans?
Empowering within team and structure
Strong listening and written skills
Positive communicator who understands when necessary to have tough conversations
Ability to confidently facilitate team discussions and communicate business?
Maintains a high level of professionalism and approachability?
Confidence to interview and demonstrate understanding of performance and leadership performance bar and? effectively apply to hiring decisions?
Delivering Service?
Role model contact handling skills?
Strong administration skills?

Non-negotiables
Must have NQF 4/ Matric or equivalent
Must be proficient in English and 1 other language
Must be willing to work shifts
A strong knowledge of all services, systems, processes and procedures
will be necessary.
A minimum of 2 years' experience as a customer call center agent
Closing date:05 February 2019