Team Leaders - Cape Town Verfied

R 18,000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 11-08-2014 8:34:47 AM
08-09-2014 8:34:47 AM
Team Leaders
An exciting opportunity has arisen for Team Leaders outside of call centre who are looking to expand their careers into call centre.
The Role:
The main duties are to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery.
Main Duties:
People Management – Team of between 12 – 15 Agents
Communication and Feedback
Reporting and Administration
Customer Satisfaction

Qualifying Criteria:
Matric / Grade 12
Minimum 2 -3 years experience in a management role
Willing to work shifts and weekends
Must be currently employed in a similar role
Advanced MS Suite
Excellent written and spoken command of English
South African Citizen’s ONLY

Salary on Offer:
R15,000 - R18,000 CTC per month – Dependent on experience excluding shift allowance and an annual performance bonus