Our client in the automotive industry is looking to employ a Technical Aftersales Support Manager

Duties:

• Responsible for identifying quality and aftersales issues at plant level and ensuring their resolution and improvement for shipment to customers
• Feeding reported technical issues from the aftersales department to relevant department within the assembly plant to ensure rectification and improvement
• Assisting current dealer network and regional offices with efficient and quality aftersales support
• Working closely with customer support to understand customer issues and to identify process or product changes that will result in enhanced customer satisfaction
• Assist with aftersales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction
• Assist marketing department with new model launch preparation where applicable
• Dealing with local parts adaptations and approval for compliance and regulatory purposes
• Ensuring parts conformance, quality and compliance is adhered to from a technical and quality perspective
• Obtaining standards as set out by the SABS and NRCS as well as identifying applicable standards per vehicle category
• Ensuring compliance to the set-out standards and Road Traffic Act
• Acting as appointed product certification representative at plant level for NRCS related issues and audits
• Attending automotive meetings regarding compliance of new vehicle technology and regulatory requirements
• Member of technical committee responsible for investigating, approving and implementing product changes, improvement and enhancements as per marketing requirements and customer expectations
• Providing and supporting information to bodybuilders through the distribution of superstructure information
• Selection of bodybuilders by performing supplier audits and evaluations
• Coordination of adaptations to assembled bodies as needed
• Collect and study operational information and make recommendations to assembled bodies as needed
• Warranty trend analysis on a monthly basis in comparison with parts consumption, number of incidences and cost
• Analysis of product failures to the root cause level and ensuring implementation of corrective actions
• Steering production equipment improvement through modification, new dev elopement or installations
• Performing technical assessments and investigations as required to determine failure occurrence, resulting factors and suggested actions
• Technical fault finding on reported problems within the assembly plant by means of diagnostic interrogation, investigation and inspection
• Meeting with suppliers to discuss product needs and requirements as per customer expectations
• Managing in-plant DataDot and Corrosion Protection processes to ensure high level of compliance and effectiveness

Ref: PE002090/AS