Technical Coordinator – Pretoria East

Primary Duties:

• Technical coordination
Booking and managing of technicians’ schedules
Confirm appointments with clients
Preparing of stock & consumables for installations
Booking of accommodation and vehicles, arranging S&Ts
Retrieve paperwork from technicians & process
Manage SLA contracts: assign calls and ensure it’s completed in timeframe
Update Helpdesk calls - escalate missed SLA calls
Coordinate SLA monthly reports
Coordinate SLA quarterly site visits

• Storekeeping
Ensure stock levels are kept up to date
Monthly stock checks
Storeroom neatness
Stock issuing
Warranty replacement process

• Matric Essential
• 2 Years stock control experience
• 2 Years’ experience in technical staff time management
• Call desk / Ticketing System experience
• Management of Service Level agreements (Maintenance contracts)
• Good communication skills
• Good time management essential
• Good planning skills
• Strong attention to detail is essential

Salary R16 000pm