Technical Helpdesk Agent - Cape Town
• Maintain a 24/7 First Line Helpdesk Support with rotational shifts
• Manage emails and logged faults received and sent by clients
• Escalate calls sent by Helpdesk Support Team
• Provide first line support on all desktop hardware, peripheral devices, printers and telephones and servers
• Monitoring routers, servers and companies network infrastructure
• Assist Irate clients and provide a resolution to the clients
• Ability to support various browsers, IE & Firefox, Chrome, Safari etc
• Liaise with users regarding logged cases via email & telephone
IT qualification (A+/ N+/ MCSE or combination thereof) or an IT diploma.
IT background with previous customer service experience essential
IT Support, telephonic or remote experience essential, (if needed) able to replace hardware components on a PC or Notebook/Laptop.
Intermediate experience in networking and servers.