Technical Helpdesk Agent - Cape Town

My blue chip Client is in the process of recruiting a Technical Helpdesk Agent to join their vibrant team.

JOB PURPOSE
• Maintain a 24/7 First Line Helpdesk Support with rotational shifts
• Manage emails and logged faults received and sent by clients
• Escalate calls sent by Helpdesk Support Team
• Provide first line support on all desktop hardware, peripheral devices, printers and telephones and servers
• Monitoring routers, servers and companies network infrastructure
• Assist Irate clients and provide a resolution to the clients
• Ability to support various browsers, IE & Firefox, Chrome, Safari etc
• Liaise with users regarding logged cases via email & telephone

EDUCATION
Matric
IT qualification (A+/ N+/ MCSE or combination thereof) or an IT diploma.

EXPERIENCE
IT background with previous customer service experience essential
IT Support, telephonic or remote experience essential, (if needed) able to replace hardware components on a PC or Notebook/Laptop.
Intermediate experience in networking and servers.

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