Customer facing transnational portal hosted
Own Vehicle and valid driver’s license and must be willing to travel
• To provide a service that will exceed the expectations of the organizations clients.
• To ensure that optimum relations with clients are established and maintained.
• Ensures that agreed standard in respect of length of call, wrap up time, log on time and updating of
Databases are maintained.
• Competencies include communication and customer skills.
• All calls are to be directed to the correct channels.
• To log, close, update, follow up and monitor calls for customers
• To provide support to the customers diagnosing and resolution of calls/problems.
• Trouble shooting to resolution of calls before escalation is done
• Management of the above, ensuring calls are assigned timorously, auctioned within SLA agreements.
• Interacting with various branches / departments.
• Keep records relating to queries and problem calls and distribute these on a weekly/ daily basis.
• When not training, will be required to be assist with internal support and troubleshooting of technical queries.
• Maintain existing relationships with clients.

Education:
• Grade 12
•
Experience:
• Minimum 2 years training and support consultant experience

Skills/Knowledge:
• Intermediate level of Microsoft Word and Excel
• Excellent Written and spoken English
• Excellent Presentation and Training Skills
• Experience with Oracle Databases (Writing SQL queries)
• Solid understanding of Windows Operating Systems
• Drivers license and own transport a must.