Technical Manager - Midrand Verfied

Salary Negotiable Midrand, Gauteng Midrand, Gauteng more than 14 days ago 24-08-2015 8:12:07 AM
21-09-2015 8:12:07 AM
Technical Manager

Are you an experienced Technical Support individual looking to advance your career with a market leading mobile communications company?

About the employer

We are one of the biggest telecommunications companies in South Africa. Our office sits on a big campus close to the Gautrain. The campus provide ample opportunity to inspire and collaborate with your team. We have a sought after gym and the best coffee in the industry.

About the job

You will get exposure to work in a dynamic, fast paced, multi talented environment with global customers. You will be based in the call centre mamaging people in a shift environment. At any given time there will be between 15 – 20 people to manage. A critical part of your role will be: Attendance management, performance, reporting, managing arising issues and knowing when to get help from HR.

As a core member of the Call Centre team you will be expected to work autonomously and come up with new ways of improving the service in general. We are looking for an out of the box thinker who can improve our service and processes, e.g. answering why calls are not logged. It is estimated that 30% of your time will be spent on normal monitoring and 70% on service improvement. We will help you achieve your goals by continuous professional development and regular career progression sessions.

About the candidate

We are looking for ambitious hard working people. We are not interested in people who want a job. Apply elsewhere for that. We want people who’d like to progress and go all the way to the top. If that fails, you’ll develop into a top performer through continuous development and support from us.

We want to talk to you if you have: CCNP level 2 or 3 and 3 – 5 years technical support experience in a telecoms shift environment or 2 - 3 years 2nd line technical support in a telecoms company or 2 - 3 years team leader in a technical shift environment.

Salary
R300 000.00 – R360 000.00 (depending on experience)

Recruiter: 54 Recruitment