Our vehicle tracking company client has a vacancy for a Technical
Manager based in Nelspruit.

Educational Requirements & experience needed:

• Matric
• Relevant tertiary qualification
• In-depth understanding of fleet management on a national level
• Hands on knowledge of fitment technician’s tasks & duties
• At least 4 year’s management experience of team members and outputs on a national level
• Any management /Technical Diploma / certificate will be an advantage

Core Technical Competencies:

Essentials Advantageous

• Extensive technical knowledge of commercial and passenger vehicles
• Service Industry knowledge
• At least 4 -7 year’s management experience of teams members and outputs on a national level
• In-depth national fleet management experience exposure

• Client fleet operations
• Quality Assurance background
• Training of installation technicians
• Knowledge of Electronics and VBU’s workings (Past Tracking exposure)
• Any formal management or Tech qualifications a plus


KEY RESPONSIBILITY AREAS:

• Managing of a Combined fleet of fitment and repair technicians
• Monthly reports and analysing statistics to craft appropriate action plans to improve service delivery, productivity and quality
• Managing of order process flow
• Institute relevant policies and processes and revise where necessary to ensure efficiencies
• Managing of handovers with regards to support calls logged
• Interacting with technology department with regards to problem solving, improvements, integration with the existing software user interface
• Interacting with external clients
• Providing assistance when required to other departments or Witbank Branch
• Interacting with technical department Head office with regards to problems solving, improvement, integration
• Interacting with external clients with Branch manager
• Supporting the 4 sales channels –Dealerships, Fleet, Insurance and SVR
• Responsible for productivity and technical reports weekly, monthly
• Responsible for operational functionality of the technical department
• Responsible for training within the technical department

PERSONAL ATTRIBUTES:

• Strategic
• Take control and ownership
• Team player
• Customer Service and strong Business acumen
• Process Improvement
• Decision making
• Strong leadership ability
• Effective communication skills

SPECIAL REQUIREMENTS, IF ANY (E.G. NON-SMOKER, OWN TRANSPORT ETC):

• Able to work long hours if required
• Travel from time to time to Witbank
• Code 08 driver’s license or better

Justification for Vacancy:

o Existing Position: Technical Manager

To strategically manage and drive the company's Mobile repair fleet with technical fleet management, ensuring company's SLA’s are met and quality and services standards achieved with existing Key customers.