Description
The Technical Operations Support Analyst is required to perform operations, configuration and maintenance on production systems. The Technical Operations Support Analyst will be responsible for problem tracking, management and reporting as well as internal server maintenance.

Key Responsibility Areas
Core Functions:
Perform operations, configuration and maintenance on production systems
Track, manage and report on incidents
Conduct SQL scripting and DB maintenance
Identify enhancements to improve supportability, operability and performance of systems
Ensure SLAs are met for external and internal clients in terms of mean time to respond and mean time to resolve issues
Maintain the internal servers and perform day-to-day IT admin tasks
Provide after-hours support according to a standby schedule

Competencies
The incumbent displays the following competencies:
The Technical Operations Support Analyst must display the following critical competencies:
Self-starter; proactive; flexible and determined
Ability to work under pressure, tight deadlines and frequently changing requirements
Client focussed; an advocate for the company
Excellent communicator (written and verbal) - liaising between Internal and External customers, Tech Ops, ITO and R & D teams
Become knowledgeable in the company's product suite
Ability to work independently
Process driven; good at analysing requirements
Must have technical experience - for example, be able to run simple SQL queries
Must have a 'can-do' attitude; have the flexibility required to work in a small team; and be able to shoulder the responsibility of this key role

Skills/Requirements
Previous production system support work
Strong analytical and problem solving skills
Ability to adapt to changes and learn quickly
Capacity to work under pressure
Ability to share knowledge and contribute to a team
IT admin experience
The ability to identify product gaps and liaise with development and architecture teams to outline requirements
Telecommunications Industry experience highly beneficial

Education & Qualification
Microsoft SQL Management Studio
SQL Database Maintenance
Support and Configuration of Java Applications
Application monitoring support
Microsoft Office (Advanced)
Knowledge of MS SQL utilities e.g. Scheduled Jobs, Store Procedures, Indexing etc
Knowledge of Windows operating systems

Required certifications :
Microsoft SSIS (SQL Server Integration Services)
Candidates must have an advanced level of competency for the above.
Desired Skills
SQL Server Integration Services
Microsoft SSIS
SQL Database Maintenance
Microsoft SQL Management Studio
Support and Configuration of Java Applications
IT admin experience