TECHNICAL SERVICE AGENT - Stellenbosch Verfied

Salary Negotiable Stellenbosch, Western Cape Stellenbosch, Western Cape more than 14 days ago 08-08-2018 4:46:31 AM
03-10-2018 4:46:31 AM
Job Description:
Technical Service Agent
Introduction

Take responsibility for All customer queries, including but not limited to, billing, incident reporting and new products. All inbound and outbound communication to enterprise customers will be facilitated. Resolve all technical faults. Technical faults that cannot be resolved by the TSC shall be sent to the NOC or OEM for resolution.
Description
ESSENTIAL REQUIREMENTS

Matric

CCNP SP

3 years experience

Vendor management experience

Hands on experience - TSC, FTR, MIS, Change control, Customer experience, Customer handling experience