TECHNICAL SERVICE AGENT - Stellenbosch
Salary Negotiable
Stellenbosch, Western Cape
Stellenbosch,
Western Cape
more than 14 days ago
08-08-2018 4:46:31 AM
03-10-2018 4:46:31 AM
Job Description:
Technical Service Agent
Introduction
Take responsibility for All customer queries, including but not limited to, billing, incident reporting and new products. All inbound and outbound communication to enterprise customers will be facilitated. Resolve all technical faults. Technical faults that cannot be resolved by the TSC shall be sent to the NOC or OEM for resolution.
Description
ESSENTIAL REQUIREMENTS
Matric
CCNP SP
3 years experience
Vendor management experience
Hands on experience - TSC, FTR, MIS, Change control, Customer experience, Customer handling experience