Technical Services Manager - Bedfordview
R
400000 to 450000
per annum
Bedfordview, Gauteng
Bedfordview,
Gauteng
more than 14 days ago
01-10-2015 2:58:29 PM
12-11-2015 2:58:29 PM
*** Technical Services Manager ***
Top Elevator firm seeks Technical Services Manager. Manage technical support and maintenance teams.
Non-Negotiables (We will check):
* Excellent experience in managing technical teams
* Exceptional organisational and planning skills
* Excellent communication skills
* Natural leader
* Calm under pressure
* Driver Analytical Personality
* Self starter who motivates others to achieve
* Innovative Individual: likes to do things in new and better ways
* Positive Attitude: Learn, grow, develop, passionate, committed, wants to learn and succeed
* 5+ years as a technical field service technician
* 5+ years as a field service or technical services manager
What the person must be able to do:
This role is in the Elevator sector. All duties would take place in this context.
Call-out Management
* Prioritise callouts (Critical, Severe, Standard)
* Use system to track technician activity
* Manage team resources
SLA Management
* Ensure SLAs met
* SLA tracking
* Manage out of SLA situations
Quality Management and optimisation
* Check work methods
* Manage preventative maintenance schedules
Safety
* Ensure Safe Working practices
* Comply with OHS Act
Diagnostics assistance
* Assist technical team with faults (If needed)
* Setup technical buddy system to help with complex faults
Customer Liaison
* Keep customer informed about call progress
* Deal with irate customers - professionally
Financial Management
* Ensure revenue targets are met
* Ensure profitability targets are met
Leading Staff
* Manage team of 12 staff
* Motivate staff to perform
* Develop and grow staff
Key Job Deliverables:
* Meet P&L and revenue targets
* Ensure customer satisfaction
* Ensure customer SLAs met
Background work experience:
* 5+ years as a technical field service technician
* 5+ years as a field service or technical services manager
* Technical Qualification e.g. National Diploma, or BTech/BSc
* Adv: Management Qualification
* Expert in managing technical field services teams
* Expert in fault finding and diagnostics
* Expert in SLA management
* Expert in preventative maintenance strategies
* Calm under pressure
Personality Summary:
* High Driver - Ambitious, Results Orientated Go-getter. Self-Starter. Makes things happen.
* Moderate Analytical - Strong with analysis, metrics, data and fact based decision making.
* Adv: Moderate Administrative - Good with procedures, processes and best practices.
Benefits of this Role:
* Independent Work Culture
* Industry leader
* Leading multi-national firm
Reports to: Head Technical Services
Location: Bedfordview
Salary: Market Related. In the Range of R400K to R450K per annum. Highly exceptional more senior candidates may be considered.
Type: Permanent
Start: ASAP
Reference: J347