â?¢ To provide a Technical Support function for specific products and technologies that the Company imports, sell and maintain in the SA market. â?¢ The position calls for the following the provision of technical support services in the areas defined in the job duties and responsibilities section below

KEY RESPONSIBILITIES

• Provide technical software and connectivity support for the range of core and non-core / third party software technologies and products
• Undertake & drive research and development activities related to the technical support of core and non-core software and connectivity technologies and products
• Provide & manage Technical Performance Management for core and non-core / third party software technologies and products
• Provide & manage Technical Consulting Services to other business units
• Provide technical hardware support (electro-mechanical) for Ricoh’s range of core and non-core products as required in order to utilize and support the connectivity and integration functions and capabilities of Ricoh’s core and non-core hardware products and technologies.

 REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE GENERAL

• Grade 12 (Matric) AND related technical qualifications and / certifications gained through tertiary institutions or through extensive practical in-field and on the job training supportive of the areas of responsibility described above
• Excellent connectivity knowledge and experience in practical and theoretical areas of products and technologies responsible for as detailed in the responsibilities section above with at least 10 years’ experience

SPECIFIC

General IT foundation with exposure to and experience in a variety of technologies and platforms including but not limited to:

• Contemporary computer and IT security
• Microsoft Technology Platforms
• Active Directory and SQL
• Unix Technology Platforms
• Apple Technology Platforms
• Proficiency in scripting and / or programming in languages such as JAVA, C++, C#, VB
• Proficiency in printing platforms and PDLs including Postscript, PCL, HPT and IPDS
• Proficiency in workflow solutions
• Certifications in the above specialization areas (if available)

CRITICAL

• Excellent oral and written communications skills inferring a command of English as a business language
• Excellent organizational and administrative skills
• Be willing to learn and adapt to changes rapidly
• Facilitation skills
• Creative problem solving skills and attention to detail
• Proven and demonstrated ability to multitask under variable working conditions and demands
• Operate independently and as a team member as job role dictates
• Must be highly driven and goal oriented and focused
• Must be able to thrive and deliver under extreme pressure and demands
• Have the flexibility to work overtime and travel as required
• Report writing skills
• Demonstrated ability to assimilate new technologies and products in extremely short periods of time

OTHER REQUIREMENTS

• Will be required to travel (nationally and internationally)
• Valid Passport or must be able to obtain a passport ASAP.
• Code 08 driver’s license
• Own reliable transport
• Flexibility to work overtime

COMMUNICATION AND WORKING RELATIONSHIP

• Internal: Interact and communicate with all departments in the primary areas of responsibilities as defined above. All communications up to and including Director Level.
• External: Communicate and interact In a professional manner with existing, new and prospective customers’ needs in assisting with the primary areas of responsibilities as defined above

Salary: Negotiable from R 25 000 - R 27 000 depending on work experience and skill level.

Please note that if you have not been contacted within 7 days of your application, please consider your application unsuccessful. Only shortlisted candidates will be contacted.  You are welcome to call our offices for more information on 087 295 0701.

Ref: JHB001067/SB