Technical Support Agent - Cape Town
R
10 000
per month
Cape Town,
Western Cape
more than 14 days ago
JSE Limited Company, having investments and operations in the South African entertainment and leisure industry establishment in 1997; a formidable player in this industry.
Through participation and leadership, our client has consistently sought to ensure that its investments are optimally leveraged for the benefit of all stakeholders and the broader community. As a BBBE enterprise with a substantial shareholder base comprising a broad spectrum of the population of the Western Cape, one of their primary objectives was to provide a vehicle whereby Historically Disadvantaged Persons were able to participate in the country's lucrative entertainment industry. The black empowered shareholder base is in excess of 8 600 direct members and up to a further 15 000 indirect members. After listing, thousands of the initial shareholders progressed to a new corporate listed environment, with an opportunity to participate in the continued growth and development of their business.
Our client is also looking at opportunities outside the entertainment industry such as property and retail, with a view to expanding its investment and operations portfolio, not only geographically (as there is a current Western Cape focus) but also in terms of industry emphasis.
Duties Include:
• Call Management (Escalation/notification)
• Apply technical knowledge of the LPMs when resolving queries efficiently
• Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously
• Adherence to all policies and procedures
• Apply knowledge of CEMS effectively
• Good customer service by understanding customer expectations and dealing with their concerns timeously
• Ensuring that all administrative functions are completed accurately and timeously
Requirements:
• Grade 12
• English, Afrikaans with a third language would be advantageous
• Technical troubleshooting experience
What to include:
1. Detailed cv (Please include month and year employed)
2. Reason for leaving last employ
3. Current salary
4. Required salary
5. Motivational letter
6. Please indicate race for BEE purposes
Through participation and leadership, our client has consistently sought to ensure that its investments are optimally leveraged for the benefit of all stakeholders and the broader community. As a BBBE enterprise with a substantial shareholder base comprising a broad spectrum of the population of the Western Cape, one of their primary objectives was to provide a vehicle whereby Historically Disadvantaged Persons were able to participate in the country's lucrative entertainment industry. The black empowered shareholder base is in excess of 8 600 direct members and up to a further 15 000 indirect members. After listing, thousands of the initial shareholders progressed to a new corporate listed environment, with an opportunity to participate in the continued growth and development of their business.
Our client is also looking at opportunities outside the entertainment industry such as property and retail, with a view to expanding its investment and operations portfolio, not only geographically (as there is a current Western Cape focus) but also in terms of industry emphasis.
Duties Include:
• Call Management (Escalation/notification)
• Apply technical knowledge of the LPMs when resolving queries efficiently
• Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously
• Adherence to all policies and procedures
• Apply knowledge of CEMS effectively
• Good customer service by understanding customer expectations and dealing with their concerns timeously
• Ensuring that all administrative functions are completed accurately and timeously
Requirements:
• Grade 12
• English, Afrikaans with a third language would be advantageous
• Technical troubleshooting experience
What to include:
1. Detailed cv (Please include month and year employed)
2. Reason for leaving last employ
3. Current salary
4. Required salary
5. Motivational letter
6. Please indicate race for BEE purposes
Recruiter: O'dwyer Century City