#technical #support #umhlanga #Durban #jobs #kontakrecruitment

Technical support Consultant
Umhlanga
R15000 per month

The position is responsible for tier 2 technical support of VOIP, telephony and data products and services

Receive and resolve support tickets escalated from 1st tier
Respond to support cases in a timely and friendly manner
Manage and maintain personal ticket queue
Assist with internal training in order to minimise skill gap between 1st and 2nd tier
Utilise and contribute to internal technical documentation and knowledgebase
Personal Specification:
Good written and verbal interpersonal skill (English main language)
Ability to think analytically and troubleshoot efficiently
Demonstrate excellent technical understanding of a wide range of data and voice technologies
Knowledge of TCP/IP and OSI model, IPv4, NAT and related technology
Knowledge of, and ability to troubleshoot, Asterisk IP-PBX systems and GUI front-ends like FreePBX
Knowledge of SQL is advantageous.
Experience with the Linux OS and basic command line familiarity (SSH, bash, top, etc.)
Experience with Mikrotik routers and networking devices, and a generally strong grasp of routing and switching
VPN setup and support, specifically PPTP, and L2TP VPN technologies
Understanding of service provisioning process
Ability to effectively analyse and troubleshoot last-mile connectivity, such as ADSL, LTE, Fibre, FTTH, Diginet
Minimum Requirements:
5 years’ experience working in a technical position in the telecommunications industry
A degree, or industry-specific qualification (Mikrotik, VOIP, Cisco, etc.) is beneficial
Candidates with dialler experience (specifically VICIdial) will receive strong preference