Technical Support Consultant - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 25-08-2014 11:47:22 AM
22-09-2014 11:47:22 AM
A leading provider of IT communication services, is currently looking for First Line Help Desk Support Technicians to join their expanding team at their offices in Bellville, Cape Town.
You will be required to provide UK clients with front line support and perform a range of technical tasks with regard to hardware and software issues. You will be handling inbound calls from UK users with technical issues with a view to resolve at first contact while providing a high level of customer service and you will be required to respond efficiently to enquiries and effectively resolve any issues.
Previous experience working within an IT Service Desk support role, gained from within a contact centre environment is essential. With a strong understanding and working knowledge of IT desktop concepts, you will have substantial customer service experience with a proactive approach to solutions as well as understanding and working knowledge of general IT. With your positive 'can do' attitude, you will have great listening skills and be able to multitask to be able to manage a demanding workload in this fast paced and service level orientated role.

Requirements:

Matric/Grade 12
Ability to work rotational shifts
Availability to work overtime where workloads require
Previous customer service call centre experience, preferably on a technical support help desk
A strong technical background relating to the IT industry
Basic understanding of the internet and email and their structure/functioning

If you’re looking for an opportunity to build your career with an industry leader, then please submit your CV.