Technical Support Consultant
Waterkloof Glen, Pretoria
R20 000 depending on experience and skills
Qualifications Required:
- Minimum 3 year diploma / degree
- B Average in Grade 12 (Mathematics a must)
- 3 years + Work Experience
- Knowledge of support in IT / technical environment
- SQL or other DML experience
- Knowledge & experience with xml & html file structures
- MS Excel (Advanced)
- Consultant
- MS Project
- MS Visio
- MS Word
- MS PowerPoint
- Outlook
- Basic internet usage
- Support / call centre experience
- Basic knowledge of project management
Duties include, but are not limited to:
- Provide written and verbal user support to clients
- Coordinate and manage all support activities (first, second and third line)
- Manage user satisfaction
- Managing user expectations
- Liaise with technical team
- Assist in marketing drives and initiatives due to interaction with users
- Write and send correspondence and notifications to partners and clients
- Provide support on a wide variety on internal projects
- General office administration