Technical Support Consultant
Waterkloof Glen, Pretoria
R20 000 depending on experience and skills

Qualifications Required:
Minimum 3 year diploma / degree
B Average in Grade 12 (Mathematics a must)
3 years + Work Experience
Knowledge of support in IT / technical environment
SQL or other DML experience
Knowledge & experience with xml & html file structures
MS Excel (Advanced)
Consultant
MS Project
MS Visio
MS Word
MS PowerPoint
Outlook
Basic internet usage
Support / call centre experience
Basic knowledge of project management

Duties include, but are not limited to:
Provide written and verbal user support to clients
Coordinate and manage all support activities (first, second and third line)
Manage user satisfaction
Managing user expectations
Liaise with technical team
Assist in marketing drives and initiatives due to interaction with users
Write and send correspondence and notifications to partners and clients
Provide support on a wide variety on internal projects
General office administration