Required Qualifications and Experience:

Matric (grade 12)
Studying towards or completed B Comm (IS) or BSc (Computer Science) or similar
3-5 years of data / systems support experience


Responsibilities:

Liaising with customers via verbal and/or written communication;
Making sure application’s support environment is up to date;
Monitoring support emails;
Monitoring the lifecycle of support issues;
Logging issues in Jira;
Testing the actual application;
Assisting and setting up training documentation & conduct actual training to real live users.


Key competencies:

Previous experience with dealing with customers on a professional level
Able to liaise with both internal testers & developers explaining client issues effectively
Must have experience and exposure to a ticketing system as well as a development issue tracker tool (knowledge of JIRA would be advantageous)
Experience in high level testing of applications
Experience in training users


Work Ratio:

50% Support
40% Testing
10% Training


If you have not heard from us within a 2 week period, please deem your application as unsuccessful.