Our client based in Johannesburg are looking for a DHA Technical Support Consultant to add to their team on a permanent basis Responsiblities: • You would also be required to respond to client requests • As part of your duties, you would be required to consult with onsite supervisors and staff in regard to the performance improvement services available • You would be required to conduct orientation sessions apart from arranging on job training for new employees • Training “on-site” at clients, as such travel in the above mentioned areas will be necessary. • Schedule training sessions when going out to the DHA office • Maintain accurate registers and evaluation forms of training sessions done at the DHA office. • Submission of training activity reports. • To provide a service that will exceed the expectations of the organizations clients. • To ensure that optimum relations with clients are established and maintained. • Ensures that agreed standard in respect of length of call, wrap up time, log on time and updating of • Databases are maintained. • Competencies include communication and customer skills. • All calls are to be directed to the correct channels. • To log, close, update, follow up and monitor calls for customers • To provide support to the customers diagnosing and resolution of calls/problems. • Troubleshooting to resolution of calls before escalation is done • Management of the above, ensuring calls are assigned timorously, auctioned within SLA agreements. • Interacting with various branches / departments. • Keep records relating to queries and problem calls and distribute these on a weekly/ daily basis. • When not training, will be required to be assist with internal support and troubleshooting of technical queries. • Maintain existing relationships with clients. Candidate Requirements: • IT Related Degree • Minimum 2 years training and support consultant experience • Intermediate level of Microsoft Word and Excel • Excellent Written and spoken English • Excellent Presentation and Training Skills • Experience with Oracle Databases (Writing SQL queries) • Solid understanding of Windows Operating Systems • Drivers license and own transport a must Interested candidates can forward their comprehensive written applications to the following e-mail: (at) or fax to: (***)-***-****, you can also contact Caitlin on (***)-***-**** Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful. Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at jobspec(at) with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential