Introduction:
• The incumbent is responsible for providing technical advice on repairs and devices.

Key Performance Areas:
• Report and track faults through our wholesale suppliers
• Liaise with suppliers to obtain best pricing for projects
• Diagnose and resolve customer’s problems
• Ensure that customers are kept up to date at all times
• Answer customers questions
• Provide pre-sales technical support
• Provide support to customers via telephone, email and remote control for the range of services and products that solutions provide
• Consult with Sales / Sales support on project based deals and promotions
• To provide maintenance on a needs basis