Technology Operations Manager - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-10-2018 1:36:51 PM
14-12-2018 1:36:51 PM
Basis Functions:
• Exposure to managing complex Networks (MPLS, IPsec VPN) with good knowledge of Cisco – Routers, Switches and Firewalls.
• Site Leader for managing all aspects of day to day Technology Operations
• Ensure availability of Technology Services (Network / System, Voice) Operations.
• Good Understanding of Statutory compliance regulations (PCI-DSS / SOX / ITGC)
• Client Service Delivery with a strong customer centric attitude.

Essential Functions:
• Technology Infrastructure lead responsible for managing switching and routing. Good understanding of Firewalls, IPS / IDS, Storage environment.
• Lead site level operations to ensure availability – Include Helpdesk Operations, Data Center Operations, Site level Change management, Incident Management aligned to ITIL.
• Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
• Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
• Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
• Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Required Skills:
Technical
• Good understanding of Networking, Systems, Voice and business applications.
• CCNA, CCNP or relevant certification.
• An industry recognized certification like ITIL / ITSM is an advantage.
Process Specific Skills
• Ability to interface and communicate at all levels within the company and Client organizations.
• Understanding of Enterprise Business Processes, IT Process, and Service Delivery is vital.
• Working knowledge of MS office, MS Project and Visio.
Soft Skills
• Good presentation and interpersonal skills.
• Excellent problem-solving skills in a cross functional environment
• Strong verbal and written communication skills
• Strong customer Centric attitude with ability to connect with global customers and work with Global teams.
• Good listening and consultative skills.
Education & Experience Requirements
• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like CCNA, CCNP, ITIL/ ITSM.
• Minimum 8 – 10 years in managing network operations at L3 level or SME.
• Willingness to work in a 24 x 7 environment.

Job Type: Full time, permanent